Three Glens House B&B - Terms and Conditions


Booking

These Terms and Conditions (T&Cs) are governed by UK Law and apply to all bookings made whether by telephone, e-mail, letter or in person. Any booking made whether on-line, verbal or in writing, becomes a legally binding contract once a confirmation is received by the booking party from Three Glens House B&B, either via e-mail or verbally. The booking party must be able to enter into a legally binding contract and be over 18 years of age to make a booking. By making a booking the party is deemed to have accepted these T&Cs. When accommodation is reserved in advance by one person on behalf of another, or for a group of people, the person making the booking is responsible for adhering to the booking terms and conditions and accepts financial responsibility in the event of a cancellation, unless the other parties make payment in advance.

Acceptance of Booking:

A booking whether via e-mail, letter or by telephone, must be accompanied by a non-refundable deposit equivalent to the cost of the first night’s accommodation. Bookings will be held provisionally for 5 days to allow time for the deposit to arrive. The booking is complete once the booking party has received a verbal and/or email confirmation, from Three Glens House B&B (the Confirmation of Booking) and following receipt of the agreed deposit.

Cancellations and Refunds:

Prior to arrival:

In the event of any cancellation, or part cancellation, or failure to arrive by any, or all, of the guests, on the agreed date, for whatever reason including illness, a cancellation charge may be levied dependent on the number of days or hours that notice is given. Levies are as follows: Less than 24 hours = full booking amount 24+ hours = non-refundable deposit, i.e. cost of the first night’s stay. Please note any deposit received is non-refundable. The cancellation charges will be levied against any outstanding balances.

After arrival:

If part of the booking is cancelled, or amended, without informing Three Glens House B&B prior to arrival, i.e after arrival, then the full amount of the original booking will be due. In the event of cancelled rooms being wholly, or partially, re-let then the levied cancellation charge will be wholly, or partially, refunded. Amendments: To amend a booking call Three Glens House B&B on (0044 7525 808 859) as soon as possible. Please read the ‘cancellations and refunds’ policy for possible charges. Deposits are non-refundable but may be carried forward at the proprietor’s discretion.

Non-availability:

Three Glens House B&B would only cancel your booking if the accommodation, or allocated room, was unavailable for reasons beyond our control. Three Glens House B&B would attempt to offer alternative accommodation, or room. However, if this is not possible, or acceptable, to the booking party, then all monies paid already would be refunded. Three Glens House B&Bs liability would not extend beyond the refund.

Insurance:

It is strongly recommended that the booking party/guest takes out Travel Insurance to cover cancellation charges and loss or damage to baggage, personal effects and money.

Arrival and Departure

Check In:

Accommodation is available between 15:00 – 21:00 on the day of arrival, unless otherwise arranged. Rooms may not be ready for early check-ins but luggage may be left by prior arrangement.

Check Out / Keys:

Rooms should be vacated by 11:00 on the day of departure. Any outstanding monies owed should be paid at the time of departure and keys should either be left in the room or given to the proprietor. Lost keys and fobs will be charged or invoiced up to £50.00 to cover replacement of any door locks and key cutting as required.

Payment

Payment can be made via sterling cash or using credit/debit cards through our on-line payment system.

Prices/Tariffs

Three Glens House B&B reserves the right to amend prices as seen in published information without prior notice. Prices charged will be as quoted upon booking and confirmation.

Conditions of Stay

Smoking:

To comply with UK Legislation Three Glens House B&B operates a NO SMOKING policy within all interior areas of the property, including guest bedrooms, bathrooms, public areas and corridors. In addition, guests are not permitted to use e-cigarettes or vaporisers within the aforementioned areas. Three Glens House B&B reserves the right to terminate a booking without notice and without refund for guests who do not comply with the NO SMOKING policy. If this situation occurs the guest(s) will be required to pay the tariff of the full booking and may have up to £150.00 added to their bill to cover the costs of cleaning all soft furnishings and carpets to remove the odour of tobacco.

Damage and Nuisance:

Consider the comfort of other guests. Three Glens House B&B reserves the right to terminate any booking without notice and without refund where members of the booking party engage in unacceptable behaviour that causes nuisance or disturbance to other parties. If this situation occurs the booking party will be required to pay in full all monies owed, including payment for any damage, loss of income, extra cleaning or room closure caused by the nuisance. If a room requires quarantine because of an incident then the booking party is required to pay two thirds of the room tariff for the duration of the closure. The booking party is responsible and liable for any breakages or damage caused to the accommodation or car park by the party during the stay. If the damage is not reported by the time of departure then the party may be invoiced for any repairs to make good the damage.

Faults and Complaints:

Three Glens House B&B takes every care to prepare the property to a standard whereby guests will enjoy their stay. If a problem or cause for complaint arises then it should be reported immediately. Every effort will then be made to rectify the situation. Any complaints received after departure or in an untimely manner will not be accepted.

Pets:

There are no facilities for the accommodation of pets at Three Glens House B&B. However, assistance dogs may be accommodated.

General

Take-Away meals are not allowed in any bedroom. The dining room may be used on request. No person under the age of 18 shall stay in the accommodation without a parent or guardian. No person suffering from an infectious disease/condition shall stay in the accommodation. Non-residents are not to be entertained in any rooms other than the guest lounge. Non-residents are not to use any other facilities.

Liabilities

Every attempt is made by the proprietor to ensure a safe and secure stay at Three Glens House B&B. Three Glens House B&B’s liability to the Client is limited to the price of the booking. We do not accept any liability for damage, loss or injury to any member of the booking party or any vehicles or possessions during the stay on Three Glens House B&B premises (including Three Glens House B&B’s car park and garages).

Data Protection

Any data gathered during the course of any booking may be held on computer for use by Three Glens House B&B only. Three Glens House B&B will not disclose or sell information to third parties. Three Glens House B&B may from time to time issue offers/newsletters via e-mail or post. Anyone not wishing to receive such information can contact Three Glens House B&B to unsubscribe.

On entering the premises of Three Glens House B&B, or on receipt of the Confirmation of Booking, guest(s) and members of the guest’s party, have accepted the Terms and Conditions outlined by Three Glens House B&B (including T&Cs for the use of Wifi). T&Cs can be found on the website www.3glens.com. Large print copies are available on request.
T&Cs effective from March 2016 and may change without prior notification.


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